Contact Us
We appreciate your feedback if you need to contact us or have a complaint send to
Mr James Smith, Customer Service Department
72 Church Street
4th Floor
Liverpool
L1 3AY
Telephone
0800 902 0092
Email info@clear-contact.com
Clear Legal Services Limited is a company registered in England and Wales. Company registration number 06516070. Registered office address;72 Church Street, 4th Floor, Liverpool, L1 3AY
This website is operated by Clear Legal Services ltd and Clear Legal Services is regulated by the Ministry of Justice in respect of regulated claims management activities the registration is recorded on the website www.claimsregulation.gov.uk
Clear Legal Services customer Complaint Procedure
In the event of a complaint to Clear Legal Services Ltd, we operate a stringent procedure to handle any complaint in a timely manner. Complaints are taken very seriously regardless of their nature and in the first instance, please contact us by one of the following methods:
Letter – Steven Quilliam, Clear Legal Services Limited, 4th Floor, 72 Church Street, Liverpool, L1 3AY
Phone - 0800 902 0922 (Mon-Fri 09.00 – 17.00hrs)
Email - ste@clear-legal.com
In person - by appointment only
Upon receipt, our procedure to handle a complaint will be as follows:
1. Send you an acknowledgement letter within 5 business working days.
2. Send you a letter within 4 weeks with either:
a) a final response; or
b) a holding response, which explains why we are not yet in a position to resolve the complaint and indicate when we will make further contact.
3. Send you a letter within 8 weeks with either:
a) a final response; or
b) a response which:
i) explains why we are still not in a position to make a final response, giving the reasons for the further delay and indicate when we will provide a final response
4. In making a final response, or if a complaint is not resolved after 8 weeks, you may refer the handling of the complaint to the Office of Fair Trading, Fleetbank House, 2-6 Salisbury Square, London, EC4Y 8JX. Where Clear Legal Services Ltd, decides that redress is appropriate, it will provide you with fair compensation for any acts or omission for which we were responsible and comply with any offer of redress which you accept.
6. Appropriate redress will not always involve financial redress. It may involve an apology, an offer to redo the work or the refund of a fee. Where financial redress is deemed appropriate, it may include a reasonable rate of interest.
7. Clear Legal Services Limited for all will maintain records and provide the Regulator, on request, details of all complaints handled under these rules